Frequently Asked Questions  I  Online Ordering  I  Home

Here are some answers to questions about Synergy.net, our online ordering system. Please contact us with any additional questions.

Q:   What is Synergy.net? Chudy Paper Synergy.net is an online ordering system and an account management tool. 

Q:   How do I sign up for Synergy.net? You can contact your sales representative or customer service at 716-825-1935 or info@chudypaper.com

Q:   Do you offer training on how to use Synergy.net? Yes, talk to your sales representative to set up either in house training or an online
Q  : training seminar. 

Q:   How long does it take an order to reach Chudy Paper once I place it online? Immediately, Synergy.net is a live, real-time system. 

Q:   Can I modify or cancel an order after I have submitted it online? No, You will need to contact customer service to have the modified
  Q: or canceled. 

Q:   Can I return a product online? No, you will need to contact customer service or your sales representative to return received products.

Q:   Are MSDS available online? Yes, you can get an MSDS sheet through the product detail page on Synergy.net or through our online catalog.

Q:   Can I track my orders? Yes, you can view the status of your current open orders online, as well as viewing all past orders.

Q:   Will I receive a confirmation of my order? Yes, you will receive a confirmation email shortly after you place the order sent to the email
Q  : address in your user profile.

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